Terms and Conditions

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Last Modified: March 20, 2024

 

1.  Acceptance of Terms

Welcome to www.handleyglobal.com (hereinafter “website,” “site,” or “online store”). The website is owned and operated by Handley Global Group LLC, a company formed and operating in accordance with the laws of the State of Arkansas, and applicable federal laws of the United States of America. Any reference in these Terms and Conditions to “customer,” “user,” “you,” or “your” refers to the person who accesses the website and/or orders any product/gift voucher from the website and any reference to “the Company,” “we,” “us” or “our” refers to Handley Global Group LLC. 

 

Please carefully read these Terms and Conditions as well as our Privacy Policy  (collectively “Terms” or the “Agreement”) before accessing the website or ordering any products from the online store. This Agreement governs your use of the website and the purchase of any products.

 

By proceeding to use the website, you represent and warrant to the Company that you have read and fully understood all the provisions of this Agreement.

 

2.  Interpretation

Wherever used, the term “product” shall refer to any/all items listed/offered for sale on the website.

 

All section headings in the Agreement are for convenience only and shall not affect the interpretation of the Agreement. The use of the masculine, feminine, neuter gender and the singular or plural number shall not be given the effect of any exclusions or limitations herein. All pronouns shall be deemed masculine, feminine, neuter, singular, or plural, as the person or entity's identity may require.

 

3.  Access

The website is only available for use to persons aged 18 years or older. Please do not order a product through the website if you do not meet the age eligibility criteria. Where you enter into this Agreement on behalf of another individual, group, or entity, you represent and warrant that you have the authority to act on behalf of such other party and to bind the former to this Agreement.  It is solely your responsibility to communicate the terms of this Agreement to the individual or entity on whose behalf you are entering into this Agreement.

IF YOU ARE UNDER THE AGE OF THIRTEEN YEARS, YOU MAY NOT ACCESS THIS SITE, AND YOU SHALL NOT SUBMIT YOUR PERSONAL INFORMATION THROUGH THE SITE. WE DO NOT KNOWINGLY COLLECT ANY PERSONAL INFORMATION FROM PERSONS UNDER THE AGE OF THIRTEEN. 

 

4.  Changes to this Agreement

We reserve the right to update these Terms to comply with any applicable laws/regulations, to reflect any changes in our business practices or for any other reasons we deem fit in our sole discretion. Where we make any amendments to these Terms, we will notify you by posting the updated Terms on the website.

 

Unless expressly specified otherwise, the updated Terms shall be effective from the date the updated version is posted on the website. Please take the time to review these Terms regularly to familiarize yourself with any material changes. By using the website after the amended Terms are posted on the website, you agree to be bound by them.

 

5.  Guest checkout, Account Set-up and Safety

You can either create a user account on the website or place your order as a guest.

 

By registering a user account, you will be able to make use of some additional functionality that is not available to other website users, including but not limited to, storing your billing and shipping address for future purchases, keeping track of your past transactions, and accessing your order status.

 

Please note that all user accounts are offered solely at our discretion. We may refuse to provide a user account to any user, at any time, without providing any reason for our decision.

 

User Account Security

As a user account holder, you agree to keep your account username and password confidential.  You shall be solely responsible for any activity that occurs under your user account. In the event of any security breach or suspicious activity, you must immediately notify us at support@handleyglobal.com. You hereby release us from any liability, costs, damages, claim, or action arising out of or associated with any unauthorized access to your user account. 

 

Your Personal Data

When you place an order on our website or sign-up for a user account, we collect some personal data from you, including but not limited to your full name and e-mail address (“your data”). Any act of providing incorrect, incomplete, or inaccurate personal information shall constitute a material breach of this Agreement.

 

We process all your data in accordance with our Privacy Policy, which is available on our website for your review. We advise you to carefully review our Privacy Policy before accessing our website. If you do not agree with any provision of our Privacy Policy, your sole remedy is to immediately cease the use of our website.

 

It is solely your responsibility to notify us of any change in your data. By continuing to use our website, you represent and warrant that all your data is true, accurate, complete, and current.

 

6.  Terms of Sale

These terms of sale govern all products sold through our website.

a.   Placing your order

You can view all products offered for sale on our website and easily select and add the products that you wish to purchase to your shopping cart. When you are ready to place your order, please ensure that you complete all the required information in the order form correctly. Please carefully review your shopping cart, including product prices, applicable taxes, and shipping and handling fees before selecting your preferred payment method and submitting your order.

By submitting your order on the website, you are making an offer to purchase the ordered product. Your order is only deemed accepted after we send you an order acceptance email. We will not process any orders before sending you an order confirmation email.

Where you order multiple products as part of one transaction, we reserve the right to accept and process your order in part by delivering only products specified in our order acceptance email and decline the remainder of your order. You will only be billed for the products that we accept and dispatch. 

We may decline to accept an order at our sole discretion for any reason, including but not limited to:

• the product being unavailable;
• if there were any errors in pricing on our website at the time you placed your order; or
• If our shipping service provider does not service your shipping address.

 

b.   Shipping Policy

All orders will be shipped to the shipping address provided by you at the time you submit your order. It is solely your responsibility to carefully review your shipping address before submitting your order. We will not accept any responsibility for deliveries made to incorrect or incomplete shipping addresses provided by you.

 

Please note that if you provided us with an incorrect shipping address and your order has already been dispatched, we will need to wait for the parcel to be returned before we can approve a re-delivery or refund. If your order is not returned, you will not be eligible for a refund or a re-delivery.

 

We are unable to cancel any orders after dispatch but you may still return the ordered product to request a replacement or refund in accordance with the provisions outlined in these Terms of Sale.

                                      i.        Delivery Timeframes

Although we make our best effort to ensure that your order is delivered in a timely manner, we will not be held liable for any loss or damage incurred by you or any other person as a result of any delay caused by our carrier that we do not have any control over. You understand and accept that all delivery time frames displayed on our website are estimates only. We do not offer any guarantees as to the exact date and time of your delivery, and we assume no responsibility for any delays in delivery.

                                    ii.        Shipping Fees, Handling Charges and Taxes

Unless expressly stated otherwise in these Terms, you will be solely responsible for the payment of all shipping fees, handling charges, and applicable taxes on your order. We will display all applicable fees, charges, and taxes for your order on the checkout page. By submitting your order, you agree to pay all such applicable fees and charges.

                                   iii.        International Deliveries

Importing products from other countries can attract import duties and taxes in the destination country. Our product prices, as listed on the website, do not include any applicable importation taxes and duties which may be imposed by customs in the country where the order is to be delivered. You shall be solely responsible for the payment of any import duties applicable on your order.

                                   iv.        Unsafe Shipping Address

You are advised to provide us with a secure shipping address so you, or a person authorized by you, can accept the delivery of your order. We will not be responsible for any theft or damage if you provide us with an unsafe shipping address where your parcel will be left unattended. All risk in the parcel will pass to you after our shipping service provider’s tracking reflects that the order was delivered to your specified shipping address. We will not offer any replacement or refund for any loss or damage arising as a result of an unsafe shipping address.

 

c.   Pricing and Payments

All prices on our website are listed and transacted in U.S. Dollars. Prices may be converted into your local currency for your convenience.

                                      i.        Change in pricing

We may in our sole discretion and without giving any prior notice to you change the price of any product on our online store. We assure you that any change in product prices will not impact any accepted orders.

                                    ii.        Errors in pricing

Although we take all reasonable steps to ensure that our product prices, as listed on the website, are correct and current, we cannot offer any guarantees that there will not be any errors in pricing.

 

In the event there was a pricing error when you placed your order, we will not process your order, but we will contact you to offer you an opportunity to place your order at the correct price. Please note that we are not under any legal obligation to accept orders at a lower price due to any pricing errors.

                                   iii.        Accepted forms of payments

We currently accept the following forms of payments on our website:

 

• Visa
• Mastercard
• American Express
• By providing us with your payment information at the time you submit your order, you represent and warrant that you have the right to use the provided payment method.

 

d.   Order Cancellations, Returns, and Replacements

                                      i.        Order Cancellations

You may cancel your order at any time before it is dispatched. To cancel your order, please send us an email at customerservice@handleyglobal.com with your order number and cancellation request. If your order has not been dispatched at the time we receive your cancellation request, we will cancel your order, and your payment will be automatically reversed. If your order has been dispatched, you will be required to return the product to us in accordance with the provisions of this Agreement before we can approve your refund or replacement request.

 

The Company reserves the right to cancel any order if:

 

• the product you ordered is out of stock or no longer being produced; or
• We cease our business operation for any reason.

 

                                    ii.        General Returns

Excluding products that are not eligible for returns (please see our FAQ for products that cannot be returned), you can return a product and request a refund within fourteen calendar days from the date of delivery (“return period”). To return a product, please send us an email at customerservice@handleyglobal.com with your order number and request an RMA number. Please note that an RMA must be issued before returning any product. Once you receive the RMA, you will be required to return the product to the Returns Address provided by us and send a proof of return shipment to customerservice@hadleyglobal.com that shows the product was shipped back within the return period. We will issue you a refund of the full purchase price (excluding shipping costs and any other international duties which are only refunded for incorrect or damaged products) subject to the fulfillment of conditions outlined in Section 6.d.iv. below.

 

All product sales are deemed final after the end of the return period, and we will not accept any replacements or refund requests thereafter. 

 

                                   iii.        Incorrect deliveries or damaged product

In the unlikely event we delivered an incorrect product to you or the product you received was damaged at the time of delivery, we will gladly replace it for you or offer you a refund as requested.

 

To request a replacement or refund for an incorrect or damaged product, please send us an email at customerservice@handleyglobal.com within three calendar days from the time of delivery along with your order number and the nature of the fault. Once you receive a return confirmation email with an RMA number from us, you will be required to send the product back to us for inspection. Please note that any minor variation in color does not qualify as incorrect delivery.

 

All returned products must satisfy the conditions outlined in Section 6.d.iv ‘Returned Products’ of this Agreement to qualify for a replacement or refund. We will inspect the returned product before approving any refunds.

 

                                   iv.        Returned Products

We strongly advise you to use a trackable shipping service when returning the product back to us. We will not be responsible for any lost parcels or parcels that get damaged in transit, and we will not be able to offer you a refund or replacement until we receive and inspect the returned product. We will only offer you an exchange or refund for a returned product if the following conditions are met:

 

• The returned product must be unused, without any signs of wear, and in a resaleable condition with its original packaging including all accessories and manuals that were included in the product;

 

• In case of returns of defective or damaged products, the defect or damage must not be caused by your negligence or failure to follow the product care/use instructions after accepting delivery.

 

We will inspect all returned products, and we reserve the right to refuse replacement/refund or reduce the amount of refund if the returned product does not comply with the above-mentioned returns conditions or if our inspection reveals that the product was damaged from your actions.

 

                                    v.        Return Shipping Fees

Excluding returns of incorrect and/or faulty products, you will be responsible for the payment of return shipping fees, and any other incoming custom duties.

 

e.   Refund Policy

Once we receive the returned product, we will notify you of our receipt, and approval or rejection of your refund request. Please note that if your refund is approved, then the refund will be made to the same payment method used by you at the time you placed your order. If you haven’t received your refund within three weeks from the date of your refund approval, please contact your bank and your credit card company. If you do not receive any satisfactory response from either of the aforementioned, please contact us at customerservice@handleyglobal.com, and we will investigate the matter.

 

7.  Gift Voucher - Terms and Conditions

We reserve the right to offer our customers the ability to purchase gift vouchers through the website. Please note that all Gift Voucher sales are final, and unless required by law,  the Company does not offer any refunds for unused or cancelled Gift Vouchers. If you do not agree with these terms, please do not purchase a gift voucher.

 

a.   Redeeming a gift voucher

As a requirement to redeem a Gift Voucher, you may be required to create a user account on the website. Any personal information that you provide us with at the time of your purchase or redemption of the Gift Voucher will be governed by our Privacy Policy. You can only redeem the Gift Voucher to purchase a Product that is available on the website. We do not offer any guarantees that a product will be available for sale at any given time. We may, at any time and in our sole discretion, change the way you can redeem a Gift Voucher. Should you wish to acquire a Product that either exceeds or is below the Gift Voucher amount, you may become liable or entitled to settle the balance. PLEASE NOTE THAT YOUR GIFT VOUCHER MAY  EXPIRE ON THE DATE STATED ON THE VOUCHER IF ANY.

 

b.   Limitations

You understand and accept that we are unable to process any refunds for returns of products purchased with a Gift Voucher. Where you return a product that was purchased with a Gift Voucher, provided your return satisfies all the requirements of Section 6.d.iv ‘Returned Products’, we will issue you a store credit which may be used to purchase another product available on our website.  

 

c.   Loss of gift vouchers

In the event your gift voucher is lost or stolen, please immediately contact us to cancel your gift voucher. We will take steps to cancel your previous gift voucher and re-issue a new gift voucher with the balance of the amount in your previous gift voucher. Please note that neither the Company nor its directors, affiliates, partners, or employees have any liability to you for lost or stolen gift vouchers that are redeemed before we receive any notification from you or for any unauthorized use of your user account. The risk of loss and title for a gift voucher will pass on to the purchaser upon payment.

 

8.  Promotional Codes

The Company may, in its sole discretion, create and offer promotional codes that can only be used towards purchasing products offered through the website. You understand and accept that the Company uses promo codes to increase its marketing reach,  therefore, promo codes may only be used once per person. Please note that additional terms and conditions may apply to the use of promo codes, and by using a promo code, you agree to be bound by those additional terms and conditions. Promo codes may expire on the date specified in the promotion and may not be redeemed for cash.

 

9.    Information Disclaimer

ALTHOUGH WE TAKE ALL REASONABLE STEPS TO AVOID ANY ERRORS AND INACCURACIES IN INFORMATION AVAILABLE ON OUR WEBSITE, WE ARE UNABLE TO OFFER ANY GUARANTEES THAT ALL INFORMATION IS UP TO DATE, COMPLETE AND ACCURATE.

 

ALL PRODUCT IMAGES DISPLAYED ON OUR WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. WHEREVER POSSIBLE WE WILL DISPLAY THE ACTUAL COLOUR AND SIZE OF THE PRODUCTS. HOWEVER, YOU UNDERSTAND AND ACCEPT THAT THERE MAY BE MINOR VARIATION IN COLOR BASED ON DIFFERENT DIGITAL SCREENS AND STUDIO LIGHTING DURING PRODUCT SHOOT. IF YOU HAVE ANY PRODUCT RELATED QUERIES, PLEASE CONTACT US  BEFORE PLACING YOUR ORDER.

 

10.Intellectual Property

The Company and its licensors are the owners of intellectual property rights in all content available on the website, including any text, graphics, logos, trademarks, audio, video, interactive features, software, and the like (“Company Content”). All Company Content is protected by trademark, copyright, and other intellectual property laws under the local and international intellectual property laws and conventions.  All Company Content is provided to you for your personal and noncommercial use only. Any act of copying, selling, reproducing, republishing, modifying, distributing, and creating derivative work of any Company Content without our express written consent will constitute an infringement of our intellectual property rights.

 

11.Reporting Copyright Infringements

If you believe that your content is publicly posted, uploaded or made accessible on the website without your authorization/appropriate license, please notify us by providing a DMCA notice to info@handleyglobal.com with the following information:

 

• Identification of the content that is claimed to be infringing your copyrighted works (such as links to the page where such content appears and description of the content);

 

• Your contact information including your name, phone number, and e-mail address;

 

• A signed statement that:
  • You believe in good faith that the use of the content is not authorized by the copyright owner or its agent;
  • The information contained in the notice is accurate, and under penalty of perjury that you are either the owner of an exclusive right that is allegedly infringed, or that you are authorized to act on behalf of such owner to communicate with us regarding the copyright infringement;

 

We will immediately investigate your claim upon receipt of a valid DMCA notice and remove the infringing content unless otherwise advised by our legal team. 

 

12.User-Generated Content

The Company may, in its sole discretion, enable users to post/upload ‘User-Generated Content’ on our website, including but not limited to product reviews and user questions. When you contribute your ‘User-Generated Content’ on the website, you understand that such User-Generated Content is by its nature publicly visible and not considered confidential.

 

By posting User-Generated Content to the website, you further grant the Company an irrevocable, perpetual, royalty-free, transferable, sub-licensable, worldwide license to use, store, copy, distribute, reproduce, modify, adapt, publish, display, sell, create derivative work or share, in print or on any digital media, any of your User-Generated Content.

 

Please note that User-Generated Content is the sole responsibility of the User from whom such content originated, and the Company will not be held liable for the accuracy, legality, or authenticity of any User-Generated Content.

 

13.Prohibited Activities

You agree that you will not:

 

• Use the website or any products offered by the Company for any illegal or unlawful purposes;

 

• Post any content on the website that may be potentially or actually harmful to the Company or any User;

 

• Post any content or information on the website that is false, inaccurate, misleading or deceptive in nature;

 

• Post any content that may be deemed defamatory, libelous, threatening or harassing;

 

• Post any content that is obscene, inappropriate or unlawful;

 

• Intentionally or unintentionally cause harm or subvert the function of the website by introducing any viruses or other computer programming routines that may damage, modify, delete or interfere with any system, data, or personal information stored on our website.

 

14.Account Termination

You may terminate your user account at any time by accessing the account settings or by contacting us at [INSERT E-MAIL ADDRESS] with the words ‘account termination’ in the subject line.

Termination by the Company

We reserve the right to terminate your user account at any time without giving prior notice to you if we find that:

 

• You have violated the terms of this Agreement;
• You have violated any applicable laws; or
• Your conduct is harmful to us or any of our users.

 

If your user account has been terminated by us for the reasons outlined above, you are strictly forbidden from:

• Creating a new user account with different sign-up information;
• Acquire access to another user’s account; or
• Try to gain access to the website through any other unauthorized mechanism.

 

15.Idea Submissions

We will be delighted to hear your views on our products and any suggestions for improvements. Please note that although we love to hear from our users, we want to avoid all misunderstandings about the nature of this communication. You understand and accept that by sending us your feedback, ideas and suggestions you are granting us full and exclusive rights, to use, disclose and otherwise exploit your ideas and suggestions, either by inclusion in our business, in whole or part, without any restriction or compensation to you now or ever in future.

 

Contact us

email: info@handleyglobal.com

 

16.Maintenance

Your access and use of the website may be interrupted at any time with or without prior notice to you for any system maintenance or/and upgrading or/and testing or/and repairs or/and other related work. We shall not be liable to indemnify you for any loss or/and damage or/and costs or/and expense that you may suffer or incur as a result of such deactivation or/and suspension.

 

17.Electronic Communication

By providing your e-mail address to the Company, you acknowledge that you are communicating with us electronically, and therefore you consent to receive communications from us electronically in return. We will communicate with you by e-mail to respond to your inquiries or to send you direct marketing material when you subscribe to our mailing list. You agree that any notices that we provide to you electronically satisfy the legal requirements of any specific communication be in writing.

 

18.Disclaimer of Warranties; Limitation of Liability

ANY PRODUCT OFFERED FOR SALE ON THE WEBSITE IS WARRANTED ONLY IF, AND TO THE EXTENT OF ANY APPLICABLE MANUFACTURER’S WARRANTY. UNLESS EXPRESSLY STATED OTHERWISE, THE COMPANY OFFERS THE PRODUCTS, CONTENT AND WEBSITE TO YOU ON ‘AS IS’ AND ‘AS AVAILABLE’ BASIS WITHOUT ANY REPRESENTATION OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

 

IN NO EVENT SHALL THE COMPANY BE HELD LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE FOR ANY BREACH OF THESE TERMS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS, COSTS INCURRED IN PROCUREMENT OF SUBSTITUTE PRODUCTS EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

 

PLEASE NOTE THAT THE COMPANY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR HOW USERS USE OUR SITE, AND THE COMPANY WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR ANY USER BEHAVIOUR. THE COMPANY MAKES NO REPRESENTATION REGARDING THE SUITABILITY OR AVAILABILITY OF THE SITE AT ANY GIVEN TIME OR IN ANY SPECIFIC LOCATION.

 

THE LIMITATION OF LIABILITY CONTAINED IN THIS AGREEMENT SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY EXCEED THE TOTAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT THAT GAVE RISE TO THE DISPUTE.

 

19.Indemnification

You agree to release, defend, indemnify, and hold harmless the company from and against any and all claims, liabilities, charges, damages, losses, costs, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) the breach of these Terms by you; or (ii) Your misuse of the website.

 

20.Governing Law

This Agreement shall be governed by the Laws of the State of Arkansas without regard to any conflict-of-laws principles.

 

21.Force Majeure

The Company shall not be liable for the failure to perform any of its obligations if such failure is as a result of any Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, an act of foreign enemies, hostilities (regardless of whether war is declared), epidemic, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.